A vital part of keeping chains together is time consuming "communication". Whilst we all muck in, Dawn is our chief 'Sales Progressor" who tirelessly and diligently hammers away at solicitors, estate agents, buyers and sellers, doing all she can to keep the ball rolling. Sometimes she (and the rest of us) aren't always able to give positive news, delays happen, but news has to be given nonetheless. But rest assured, it's this work that often keeps those chains together, so spare a thought for Dawn when you're opening the door to your next home.